Radiance Medspa Dc North

What a dump! Very unprofessional and unlike any spa facility I have ever been to before. I could tell the nurse was rushing between appointments, and I felt so uncomfortable that I just left. Save yourself some time- there are so many other nicer places in D.C.

Wow! I spoke to reschedule on the phone. I looked in the online portal they did for the wrong day I asked for, but whatever it was the next Saturday. How unprofessional. I rescheduled an appointment, and tried to call twice to confirm. I choose to leave an email, to confirm my appointment. I heard no word to confirm my appointment from the business I arrived no one was there.

This place is awful. Do NOT go here. Both times I went the staff was running 30 minutes behind schedule. My second time, the technician was in such a hurry she was rushing me and dropping syringes. I felt very uncomfortable. When I asked her how many units of botox per wrinkle she wanted to give me she said verbatim "Don't question me. I do this all day every day, I know what I'm doing." She was very rude.

The receptionists are generally unknowledgeable and not attentive. The reception area is also very weird. it feels more like a place where you go to get money orders than it does a "medspa". Save your money and go somewhere more professional.

Went there for a skin tag removal, left with the skin tag still there and an extra burn on my back. Because the area was numb I didn't feel it until later that day. The lady did not tell me it happened. The med spa responded to my second email saying they would respond soon. It's been two and half weeks since the first email and no answer.

Never got a service. Why? Because after discussing at length what I needed with the receptionist and booking, I show up (no reminder email like promised.don't worry there is a reason I tell you this) and we almost get started, when I find out my nurse is not trained for the requested extractions. THE. ONLY. REASON. I. CAME. (And took off of work).

So I left. The receptionist looked at me like I was dumb when I was confused about no extractions (obviously this service doesn't do that). End of story? got a cancellation email. Their services might be amazing but I will never know because if you can't get customer service right, how can I trust you with my face?

I've only had botox and fillers here, and it's hard to review because on one hand Ilona, the RN who does the work, is amazing. On the other hand, the place is otherwise. a little weird. The receptionist's default mode is sarcasm, and is very unhelpful. A couple of times I've shown up for appointments for her to tell me, "Oh, we ran out of botox." When I wondered if they couldn't have let me know this before I arrived, I just got some gibberish that amounted to, "Couldn't be bothered." Long story short, I'll keep going because I like Ilona, but the experience is nothing like a spa, at least nothing like a decent one.

Ilona is the best! She is not only skilled, but creative in giving you the look you need. I highly recommend her!

Ilona was fantastic. She gave me honest advice and the treatment she did made a visible difference. I will go back!

I have been a longtime customer of Radiance DC and have always received good Botox, Juvederm, and other treatments there. I discovered that I had to alternate between Botox and Dysport for better results. When Radiance was on 14th Street, I worked as a massage therapist there and really liked the culture and manner in which I was treated.

I highly recommend Radiance. The staff is friendly, professional and efficient. Candace is always smiling and will do her best to get you on the schedule whatever your med spa needs happen to be.

The nurse did not evaluate my needs properly. Rushed through the procedure and caused facial asymmetry differential. I went up there and they refused to fix the problem. The manager told me she would get back to me but never did. Very dissatisfied. Stay Away!

Well, the one star comes from the fact that I tried to make an appointment for a specific day and the business talked me in to making an appointment for the following day. Then I received a voice message saying that my appointment had to be cancelled, but, following this voice message I received a text stating that the appoint was not cancelled and I also received an email stating that the appointment was not cancelled.

When I called to figure out what they were trying to communicate to me, the person that I spoke with on the phone said that the appointment was cancelled, but, then tried to up sell me on a completely different procedure. While I am here, they also ask for a tip on medical treatments that cost hundreds of dollars. Is this strange?

This place is the worse. They rip you off on injectables, lie to your face about how much things are supposed to cost. Also their practioners suck. I was left with imbalanced forehead and lines! Also the place is a dump inside.

I got my juvederm done in February and it is just now wearing off, I have a second appointment in the coming weeks. My lips look natural and BIG! They used the cannula method which is in my point of view the best. It isn't bumpy or weird like how i've experienced with the top pokes and method it seems most other spas use. I also had my botox done and it was great. Im confused why the comments are so negative but if you ask for Mary i PROMISE you wont be dissapointed, i'm so excited my travels finally bring me back to DC. i've waited for her to do them again almost a year!

The sales person/receptionist was friendly and helpful enough. But when I came for the actual simple dermabrasion procedure it was anything but relaxing or spa like; my technician continually interrupted my procedure to answer the phone and after my face began to look less red from dermabrasion a couple days later, I realized that I had scratches on my forehead from when she first began the procedure and have not adjusted the machine properly.

This was not my first time having dermabrasion, but it was my first time having it with this company and I've never had a technician actually scratch my face attempting to do it. Now I'm concerned that the scratches don't scar! All in all if you're going there to buy products even though they're pricey, you can probably find what you want but for the actual procedures?!

Not so sure who to recommend. I've gotten much better spa like experiences at Aveda or even a walk in nail salon. I was disappointed that I had to go wash my face in the bathroom before the procedure, there wasn't even a way for me to relax and have that done, no water/sink in the room?! Odd to say the least. I'd give the sales person a decent amount of stars but my actual experience was low on the list, especially now that I have scratches to tend to. I did leave a message to alert the spa.

I've been there several times for Botox and fillers and I've aways been very happy with the results. Cristina is very professional and aways makes sure I'm happy before I walk out the door. She's always very honest and doesn't hesitate to tell you when something isn't needed. People always mistake me for someone 10 years younger! I love it and will continue to return!

This place is awful - I had botox done here and they completely botched it! And they ripped me off! Avoid this place - go to a real dermatologist - price points are similar enough once they pull a bait and switch on you.

My only complaint about this spa is that they are closed on Sunday's! Other than that, it's so convenient- 1 block from the metro. And they are very flexible with scheduling appointments. I have seen 2 nurses for IPL treatments on my face to treat age spots, both were very knowledgeable, patient, and gentle. I am really happy with them.

I was a first timer botox patient and had two visits to Radiance Medspa. My first visit for botox for my forehead cost $360 and worked beautifully.for approx. 5 weeks. I called and complained and received a bunch of excuses from them, which I believed as a first timer- i went online and saw that botox depends a lot the person, the tech, the botox etc.

So i gave them the benefit of the doubt. So I made a follow up appt. I was again told about how they are not at fault for dissatisfaction. I paid an additional $188 for botox that was mis-applied to the wrong areas of my forehead, which did nothing to fix my initial complaints and dissatisfaction. After the second visiit and the week waiting period, my forehead looked exactly the same as when i first called them to complain.

I spent $550 for approx. 5'weeks of a smooth unmoving forehead. Its pretty clear to me that they don't know how to inject botox or they use a diluted concentration. The first visit worked but didnt last- the second visit didn't work and was a waste of money. I gave the Radiance medspa a chance because the location was convienant and I was a newbie and it was reasonably priced. Wasting over $500 isnt reasonable and I recommend that you avoid this place- I went twice and wasted my own money. Also, you will notice how easy it is to get an appt., and you will see when you arrive that you are their only client.these aren't good signs.

Another thing, I don't expect to tip a nurse practitioner and they shouldn't ask for tips. Someone should tell the receptionist to stop pressuring customers to tip for botox, its obnoxious.

I am a bit puzzled by the negative reviews that I see here. Not withstanding the reviews, I went and had Juvederm filler around the mouth and chin area. I thought the aesthetician/nurse (Ilana) did a very good job. She spent time looking at my face, discussing what the best approach would be, and taking breaks throughout the injection to show me the mirror and make sure that I was comfortable with the way the process was going.

I am very happy with the results, and I am considering going back to have another injection that she recommended. The facility is clean and well-kept. There was no wait for my appointment. The only slight negative - which I have found with other "med spas" - is that there is pressure to leave a tip at the checkout. I was asked how much I wanted to tip when I handed my charge card, and I was also given an envelope in which to place a tip.

I simply don't consider these injections the same as going to get a haircut or a massage. Is the expectation that one is supposed to tip 20% of $500? The price in my dermatologist office is pretty much the same (it is just very hard to get in there) and there is no expectation of tipping. I don't like being made to feel like a cheapskate when I am leaving the appointment.

As I was about to get married, I was looking for a place to have some facials. A friend recommended Radiance Medspa and I booked an appointment online. Getting there was very easy, it's right in front of the north exit on the DuPont circle metro station. I live close by, so taking the red line was very convenient. When I got there, they asked me to fill some forms.

That made me feel more secure, I noticed they're a serious business that care about the patient and the best treatments. They put me on this machine that revealed all the issues about my face skin. I got really impressed to find out my face has been so damaged by the sun and I didn't even know! So after that, I had what try call "complexion blending".

First they do this exfoliation with sucction, the silk peel and then the laser. I could really see the difference as I walked out of there and it really lasted. I highly recommend the place. The staff was very kind, professional and attentive. I will definitely go back.

I feel refreshed! I highly recommend a visit to this great spa! Radiance Medspa DC does a fantastic job at all things spa, but I especially appreciate the really effective and gentle laser hair removal. Also, a little botox goes a long way to making a girl feel youthful! Plus, the staff is helpful and they really care that you have a good experience. I highly recommend a visit to this great spa! Pat J.

My kids gave me a gift certificate here for mother's day and I finally had the time to use it this week! What a treat! From the relaxing treatment to the quality customer service. i felt pampered and special. This was such a special and much needed day for me. Thanks radiance : I hope I get to come back soon.

I would give this place 0 stars if possible! My most recent treatment was laser hair removal for my underarms but the technician (Angela) actually gave me 2nd degree burns in both of my underarms! The spa director Candice didn't even ask to see the affected areas when I went to her to complain but simply dismissed the issue as "mild discomfort." I have felt pain and actually have a very high threshold, but this was absolutely excruciating.

I wasn't offered an apology, a refund, or even Motrin for my experience...only a reminder that I signed a release. Release or not, there is NO excuse for second degree burns from a technician who claims to have 20 years of spotless experience!! I wouldn't recommend this establishment to my worst enemy.