Business Details
Your Trusted Hair Salon in Troy, MI
At Tortoise & The Hair, we pride ourselves on delivering exceptional hair care services rooted in artistry, advanced education, and teamwork. Our salon guarantees all work performed, ensuring client satisfaction through meticulous attention to detail and a commitment to resolving any concerns within seven days of service. We utilize premium products like Redken, MIZANI, and Ouidad to address diverse hair needs, from moisture and strength to color protection and curl definition. Our team of skilled artists, ranging from associates to senior stylists, brings expertise in cutting-edge techniques such as the Ouidad Carve & Slice method. We maintain transparency in policies, including a 48-hour cancellation notice requirement to uphold scheduling integrity.Our focus on quality extends to retail offerings, with a two-week return policy for unopened products. By combining technical proficiency with personalized service, we aim to create a welcoming environment where clients feel confident in their hairs health and appearance. Our dedication to continuous learning ensures our team stays at the forefront of industry trends and innovations. We value long-term relationships with clients built on trust, consistency, and a shared passion for hair artistry. This philosophy has established us as a trusted destination for both everyday styling and special occasion transformations.
Services
Hair Cutting and Styling
Hair Color
Hair Texturing
Waxing
Bridal Services
Hair Extensions
Braiding
Highlights and features
- We guarantee all services with a no-charge correction policy within seven days.
- Our team uses premium products like Redken, MIZANI, and Ouidad for tailored results.
- Artists trained in advanced techniques, including the Ouidad Carve & Slice method.
- Flexible cancellation policy with fee transparency for scheduling integrity.
- Two-week return window for retail products to ensure client satisfaction.
Services
Hair Cutting and Styling
Precision haircuts and styling tailored to individual preferences using advanced techniques. Our artists create flattering shapes and textures for everyday wear or special occasions. Clients receive personalized consultations to ensure styles align with face shape, lifestyle, and hair type.
Hair Color
Custom color services including highlights, balayage, and full-color transformations. We use professional-grade formulas to achieve vibrant, long-lasting results while maintaining hair health. Our colorists stay updated on trending techniques for natural-looking enhancements.
Hair Extensions
Seamless extensions to add length, volume, or dimension. We offer various application methods suited to different hair types and desired outcomes. Each installation includes aftercare guidance to maximize extension longevity and comfort.
Bridal Services
Specialized hair styling for weddings and formal events. Our team creates elegant updos, romantic curls, or modern styles that last throughout celebrations. Trial sessions ensure perfect execution on the event day with stress-free service coordination.
Braiding
Intricate braiding techniques for protective styles or fashion statements. Our braiders work with natural hair textures to create durable, attractive designs. Services include single braids, cornrows, and customized patterns suitable for all ages.
People
Amy S
Owner
Amy leads Tortoise & The Hair with a vision for artistic excellence and client-centric service. Her leadership fosters a collaborative environment where stylists continuously refine their skills through advanced training programs.
Kate M
Manager & Artist Level 6
Kate combines managerial oversight with top-tier styling expertise. She mentors junior staff while delivering complex color work and precision cuts, ensuring technical standards align with the salons artistic mission.
Allie J
Artist - Level 5
Allie specializes in textured hair care and creative color applications. Her approach blends technical skill with trend awareness, offering clients modern styles that enhance natural features through innovative cutting and coloring.
Emilee A
Artist - Level 5
Emilee focuses on bridal styling and special occasion hair artistry. She excels at creating long-lasting, elegant designs that complement wedding attire while ensuring comfort during events.
Layla M
Braider & Jr Stylist
Layla provides expert braiding services and foundational styling for clients seeking protective hair options. She continues developing her skills under senior stylists guidance to expand her technical repertoire.
Questions
What happens if I'm unhappy with my service?
We guarantee all work performed. Contact us within seven days, and we'll correct any concerns at no additional cost.
Can I return retail products?
Unopened retail items may be returned or exchanged within two weeks of purchase for a full refund.
What cancellation policies apply?
Appointments canceled with less than 48 hours notice incur a 50% fee of the service total to cover scheduling commitments.
Do you offer bridal hair services?
Yes, we specialize in wedding styling with trial sessions available to perfect your desired look before the event.
What hair products do you use?
We feature Redken for strength and moisture, MIZANI for curly hair balance, and Ouidad for curl-specific care solutions.
Are hair extensions available?
Yes, we provide customized extension installations using methods suited to your hair type and desired length/volume.
Reviews (7)
Kg Martin
Jun 17, 2022
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I've been going here for about a year now and have always felt comfortable and welcome. Everything is very convenient from scheduling appointments online to paying with my card on file. I've always felt apprehensive about having my hair handled, but I don't have any anxiety about coming here and Marissa never pushes anything on me that I don't want. She always makes sure I'm happy before I leave. I could not recommend this salon more.
Denisse Acosta
Jun 16, 2022
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I love this hair salon. My stylist Marissa is vey Proffesional and always understands what I need. This time I wanted an undercut and I love it.
David Woodward
May 16, 2022
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It's been a few days since Danyelle cut my hair and I keep marveling at how good it looks. I don't think a barber ever did this good of a job on my hair. Will be back again! Service: Haircut
Jordyn Guthrie
May 14, 2022
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I had the best experience at Tortoise and the Hair Salon. Everything is so organized and professional. Allie is an amazing stylist and so easy going. I left looking and feeling amazing. 5 stars in every category. Service: Highlights
Neha Saigal
Apr 16, 2022
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She could not get shampoo out of my hair so we had to return to the sink. Could not get my hair dry even after blow drying it for an hour! Granted my hair is thick but I've never spent soooo long at a salon. Had to leave the salon with my hair still moist at the roots because by then I was late for my next appointment. It's possible they gave me a novice on my first visit there. But after this experience I won't be going back.
Stefanie Redford
Mar 10, 2022
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I love it! The people are all very friendly. My stylist Kelly is super friendly, knowledgeable, and very amenable. Ive never loved a haircut as much as the one she gave me. I love the atmosphere too. It's very personalized feeling. Will be going back for all my hair needs. Services: Hairstyling, Bang trim, Haircut, Curly hair
Amanda Pisarski
Dec 24, 2021
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Positive: Cleanliness, Professionalism, Quality, Value I love this salon! It's so important to feel comfortable walking in and having a relaxing experience. Brooke is amazing at hair. I have sent a few clients her way! She asks questions and pinpoints exactly what you want. I even got my stubborn husband coming to her and he's hooked. Service: Balayage
