Business Details
43 Years
experience
Your Premier Day Spa Experience in Norfolk, VA
Since 1983, Changes City Spa has been a trusted name in the beauty and wellness industry, dedicated to serving families and communities with exceptional care. Originally established as a children's salon, we expanded in 2001 to include City Spa, offering transformative hair, nail, skincare, and massage services. Our team receives advanced training through partnerships with global leaders like Davines, Wella, and OPI, ensuring expertise in every service. We prioritize professional development through in-house education and Virginia state-certified apprenticeship programs. Recognized with accolades such as Retailer of the Year and Best Salon and Spa, our commitment to excellence remains unwavering.Owner Norma Dorey, with 39+ years in the industry, has mentored generations of technicians while maintaining a focus on personalized client care. Our philosophy combines technical mastery with a dedication to community, reflected in our 40+ years of loyal customer relationships. We offer specialized services like Sono Infuse facials, therapeutic massages, and creative nail art, tailored to meet diverse client needs. Our awards, including Salon Today Top 200 and Virginia Living Magazine's Best Day Spa, validate our pursuit of perfection. At Changes City Spa, we believe in continuous improvement, ensuring every guest experiences the highest standards of service and satisfaction.
Services
Hair Design
Nail Care
Skin Care
Massage Therapy
Waxing & Tinting
Spa Packages
Makeup Application
Body Treatments
Permanent Makeup
Facial Enhancements
Details
- Year established: 1983
Highlights and features
- We offer 40+ years of expertise in beauty and wellness services.
- Our team partners with global brands for advanced technical training.
- We provide Virginia-certified apprenticeship programs for professional development.
- Award-winning services recognized by Salon Today and Virginia Living Magazine.
- Owner-led mentorship ensures personalized care from industry veterans.
What people say
Award-winning team
Exceptional training
Relaxing atmosphere
Personalized care
Long-lasting results
Services
Hair Design
Our hair design services include precision cuts, creative coloring, and texturizing treatments tailored to individual styles. Clients choose from master stylists with 10+ years' experience or associate stylists for accessible pricing. We use Davines and Wella products for lasting results.
Skin Care
Advanced skincare features Sono Infuse hydration therapy and ProInfusion non-chemical peels. Our 60- and 90-minute facials address aging, acne, and pigmentation using Rhonda Allison and Osmosis products. Certified specialists customize treatments for all skin types.
Massage Therapy
Therapeutic options include deep tissue, hot stone, and pregnancy massage performed by certified therapists. Sessions range from 60-90 minutes with enhancements like cupping therapy and lymphatic drainage available. We prioritize muscle recovery and stress reduction.
Nail Care
Our nail services feature gel polish with 14-day wear guarantees and hydrating paraffin treatments. Technicians offer sports manicures for active clients and French manicures for special occasions. Pedicures include callus removal and hot stone massage.
Spa Packages
The Changes City Escape package combines massage, facial, and nail services with lunch included. Options range from 3- to 9-hour experiences with gratuity included. Packages accommodate bridal parties and corporate groups.
People
Norma Dorey
Owner
With 39 years in the beauty industry, Norma Dorey founded Changes City Spa in 1983. She developed Virginia's first state-certified cosmetology apprenticeship program and mentors emerging talent.
Questions
What spa packages include lunch?
The Changes City Escape package includes lunch with 6 hours of services.
Do you offer group appointments?
Yes, we accommodate bridal parties and corporate groups with customized packages.
Are gift cards available?
Digital and physical gift cards can be purchased online or at our Norfolk location.
What are your cancellation policies?
Please provide 24-hour notice for cancellations to avoid service charges.
Do you provide post-treatment care instructions?
Yes, technicians provide personalized aftercare guidance for all services.
Are there age restrictions for services?
Brazilian waxing requires clients to be 18+. Parental consent needed for minors.
Reviews (5)
Anetra Robinson
Mar 11, 2022
Report
Aesthetician did an amazing job. Manicurist was wonderful also. I like that wine, coffee, and tea are offered with a side of cookies (if you like). This place is very relaxing. I'll definitely be back for my spa treatment soon.
Sam Noble
Feb 14, 2022
Report
I used changes for a group of seven. The technicians did an amazing job and all of the staff were very polite - the space is also great! Main point of feedback is the disconnect between front desk and staff - some changes we made to our schedule lineup via phone call weren't actually put into to the system or communicated forward. Overall, would go back but would confirm multiple times that they're able to do the system changes. Also a special shout out to Teia! My feet were in rough condition but she made them feel like a million bucks!
Brandie N.
Feb 05, 2022
Report
I cannot praise Irina enough. Irina is very attentive, and you can she truly enjoys what she does and where she does it - her over two decades of service here speaks volumes to that as well! She is very personable and has a warm and welcoming persona. I highly recommend Irina's services and will definitely be back for more nail and massage services with her!
Annie Lou
Nov 11, 2021
Report
Perfect place for service members. If you're in the military, they give discounts. When I was still in the Navy and we would come back in port, I always made sure to schedule an appointment here. They tend to your needs and are caring. I've relocated now and this place has heightened my expectations. It's hard to find a place that matches the quality. I miss this place and I plan on giving my sister in law a gift certificate here. Try not to fall asleep while getting a massage.
Beth P.
Jul 18, 2020
Report
This has been my go to spa for years. After the COVID shutdown, I went to relax with a mani pedi! I felt the stress leave my body as I approached the door. Then. BAM! Big black lives matter signs everywhere! I immediately could not speak. Couldn't believe POLITICS was at my favorite salon. Very bad idea. Never going back.
